AMENDMENT TO MAINTENANCE AGREEMENT CLIENT: CONTACT: ADDRESS: ORIGINAL CONTRACT DATE: TELEPHONE: FAX: OWNER: ACCOUNT #: NEW PRICE: OLD PRICE: AMOUNT: ALL OTHER TERMS AND CONDITIONS TO REMAIN THE SAME. EFFECTIVE DATE: CLIENT: JANI-KING: Authorized Signature Authorized Signature Printed Name Date: Printed Name Date: February 9th, 2023 Beacon Lake Jennifer Clark-Erickson 850 Beacon Lake Parkway St. Augustine, FL 32095 Dear Ms. Clark-Erickson: City Wide clients see a difference in the quality of services we deliver. That’s why we boast a client retention rate in excess of 93 percent. City Wide’s focus is providing you with superior building maintenance services to take the stress off your shoulders. We understand how time consuming and frustrating it is to constantly be dealing with underperforming maintenance crews while keeping up with all of your other responsibilities. Our goal is to become an invaluable part of your facilities management team by providing you TWO of the highest trained, most responsive people available to assist you in any of your building maintenance needs. We are here to serve you! Most service companies represent their own work, City Wide represents you. If you are unhappy, you won’t hear excuses, you’ll see improved results. Your assigned managers will make sure the crews in your building consistently perform to your expectations until you become a VERY satisfied client. Our commitment is to make sure that we make you look good every chance we get! I want to personally thank you for considering City Wide Maintenance. We look forward to hearing from you. Sincerely, City Wide Facility Solutions Clayton Fiddler Sales Executive 4963 Beach Boulevard Jacksonville, FL 32207 P 904.737.4969 F 904.737.4973 GoCityWide.com The Big Picture Overview City Wide understands the importance of the basics. Properly trained quality people with healthy cleaning products are the price of entry into the cleaning industry, but you want more than just the basics. With City Wide, you’ll receive more than just a clean building, you’ll also gain more time and reduce stress. We represent a new kind of choice. With City Wide, you’re not choosing between two maintenance companies; you’re choosing between the same thing you’ve always had and an improved way of handling your janitorial services. You’re choosing a company that will become an extension of your management team with the ability to reduce the time and stress associated with managing your janitorial and other vendors. Why continue to hire one janitorial company after another resulting in the same problems, when you can hire a company who is committed to reducing your stress level and saving you time? Welcome to a Smarter Way to Maintain Your Building. City Wide is a management company in the building maintenance industry with more than 50 years’ experience offering janitorial and 20-plus other facility services. No matter how many or few services you require, City Wide will take the hassle out of the equation. You have enough on your plate, so we assign you a Facility Services Manager (FSM), aided by a Night Manager, to ensure each building is getting the proper attention to detail it deserves 24 hours a day. Your FSM meets with you during the day to help increase quality while reducing cost. Your Night Manager oversees the services being done in your facility to ensure superior work on every project. Why Choose City Wide? For one service or many, City Wide will provide unparalleled assistance in the form of: • One point of contact • Simplified invoicing • 24 hour client care • Competitive pricing • Facility Services Manager and Night Manager • Proactive evaluation of your building Our clients see a difference in the quality of service delivered by City Wide. That’s why we boast a retention rate of more than 90%. Company History In 1961, a young entrepreneur named Frank Oddo decided to open up his own janitorial company when he couldn’t find the right job. He grew City Wide from the ground up to become one of the most prominent companies in the building maintenance industry. In 1996 his son, Jeff, took over as the active president and continues in that role today. Jeff is credited with redirecting the company on to a path that would come to set the company apart in the building maintenance world. • Transitioned from traditionally staffed to management company • Began to offer more than 20 different services • “Sit on the same side of the table” as the • client - represent their needs • Focus on vendor selection, compliance & overall client satisfaction An FSM, assisted by a Night Manager, were assigned to every account, dramatically reducing the amount of stress and time associated with managing vendors. Nearly 50 years later, City Wide has become one of the country’s superior service management companies. We provide building maintenance in hundreds of buildings throughout the United States and clean thousands of buildings and nearly 100 million square feet of commercial space every night. We Live Our Values Every Day • Lifetime client relations • Delivering on every promise • Honesty & integrity Our values serve as the foundation upon which we will work with each other, our clients, and our suppliers toward mutual success. Everyone associated with our organization is constantly challenged to live these values. City Wide Mission Statement By serving others we make a difference in our clients’ lives and our community by improving quality, reducing costs and/or saving our clients time. The City Wide Model City Wide is a management company that collaborates with medium sized businesses to offer building maintenance solutions for commercial properties. What exactly does that mean? 1. Most people in charge of their building maintenance and janitorial needs have multiple areas of responsibility and have many different challenges. • No time to manage vendor problems • Little experience in maintenance industry • Too many responsibilities, not enough time • Hassle with changing vendors 2. City Wide provides you with one point of contact. • 1 person to address & handle problems • Your needs represented • Management of vendors and quality control • 30 day implementation process 3. We align with small and medium sized businesses, or Service Providers, to execute your services. • Highly skilled in services they offer • Owner mentality • Tedious selection process and training • Performance bonds posted on each account • Reduced turnover, more consistent results City Wide provides these businesses a way to grow without needing to focus on anything but the execution of their services. You have a choice. You can continue to work with companies who employ the same model you’ve always worked with and continue to deal with limited management, high turnover and unsecured buildings or you can choose City Wide. With City Wide you’ll receive phenomenal management, highly executed services with owner mentality and someone representing your needs. 20+ Building Maintenance Solutions. The City Wide Advantage Because of City Wide’s unique business model, we are able to provide you with a much higher level of results while reducing the amount of stress and time associated with managing maintenance providers. Your Facility Services Manager With City Wide, your happiness is at the top of our list. We will assign you one person responsible for your satisfaction before you even sign the dotted line. Your Facility Services Manager will: • Become your eyes and ears in the facility • Ensure we’ve delivered on promises set forth in the service agreement • Communicate your needs to the service providers • Meet with you regularly • 24 hour resolution policy In short, our goal is to provide you with the help you’ve always needed but thought you couldn’t afford. Your Facility Services Manager comes with no additional fees attached. Let us do the dirty work to make you look good. We are pleased to present this proposal for Building Maintenance Services for your offices. We have made an extensive survey of your facility in order to design a maintenance program tailored to meet your specific requirements. The following proposal outlines in detail our plan to make your building more efficient by implementing and managing a specific program for cleanliness and maintenance. As you read our proposal and others, you will come across a great deal of information. There are two important facts you should be aware of before we move ahead: 1. City Wide has a superior track record in client retention! We mention this not because we are boastful, but because we believe in the power of an approval rating exceeding 90%. To ensure quality, we closely track the satisfaction of our customers. Each year, we track our customer retention numbers month by month and the results are the envy of the industry. 2. City Wide is truly different than the rest. All maintenance companies are not created equal. We are excellent managers and deliberately do things differently at City Wide. We believe our focus on management is the reason our relationships with our clients are so strong. No matter how many, or few, services you require, City Wide will take the hassle out of the equation. You have enough on your plate, so City Wide lends you a hand by giving you your own Facility Service Manager, assisted by a Night Manager, for 24 hour supervision of your building. You Facility Service Manager was chosen from thousands of applicants, then required to complete the most rigorous training program in the industry – including attendance at City Wide University in KC, and passing our Performance Plus Training class. Your Facility Service Manager meets with you during the day with the primary responsibility of helping to increase quality while reducing cost. Your Night Manager, supervised by your Facility Service Manager, oversees the afterhours services being done in your facility to ensure superior work on every project. Due to our unique business model, we are able to provide all of this at same price or lower than others in the industry. Russ Christianson Raymond Flores Cynthia Cardona Director of Operations Facility Services Manager Night Manager A Manager’s Best Friend • Facility Managers • Operations Managers • Office Managers • Purchasing Managers No matter what your title, City Wide provides janitorial and building maintenance services to a variety of industries including medical facilities, retail establishments, banks, schools, mid-rise and high rise buildings in addition to other commercial properties. We are a nationally recognized building maintenance company and are proud to be trusted by management professionals across all industries. Time Advanced Technology The best technology means nothing without the right people using it for the right reasons. City Wide has designed proprietary technology tools to help manage the details in your building on your behalf. These tools are easy to use and were created to provide you consistent results! hp-mini-110_white-swirl_left-open The City Wide Proprietary Technology Program (PTP) allows us to consistently manage the details so you won’t have to! These proprietary technology tools drive our accountability to you. The program runs on handheld computers that are easy to use and portable. This remote technology allows our managers to have instant access to all information associated with their account. Key Benefits of the City Wide Maintenance PTP: Inspections: All inspection results are captured in the field as they are completed. This allows clients to have access to a complete history that includes who is in their buildings, when they are there and what information they are capturing. Trends are measured and used to constantly improve processes. Supply Orders: Every location in every city has their own history of supply usage and cost associated with their unique needs. All orders are placed and downloaded to vendors immediately in the field to reduce delays and misunderstandings. On time delivery and a reduction of inventory is achieved through this technology. Extra Services: These services are scheduled in the field to improve efficiency, resulting in reduced billing; less paperwork and scheduling conflicts. Communication: Electronic transfer of information is automatically executed at 3:00 p.m. for all team members, allowing a seamless flow of information. Escalating workflows ensure complaint resolution and reduces the chances for reoccurring mistakes. History: With a quick review of the account history all questions can be answered in the field, allowing us to save our clients time. Our computer generated scheduler program tracks all contractual obligations. Dashboards: Because everything is electronically captured in the field, we have the ability to quickly determine which facilities may need more attention. Real time information is vital to our success. Satisfaction Guaranteed City Wide has a 24-hour Complaint Resolution Policy designed to resolve any concern or complaint the same day it is brought to our attention. As a result, 90% of all complaints are resolved before you come into work the next day. Customer Satisfaction Surveys will be sent to you via email 30 days after City Wide starts cleaning your facility; 90 days later and quarterly thereafter. Let us know how we can better serve you. Introducing Performance Plus. We believe every person deserves the opportunity to function at his or her highest and healthiest potential while at work. Performance Plus allows just that, letting you thrive in a clean environment at a price that won’t break the bank. City Wide’s system is unique in the industry because our focus directly attacks the problem of indoor air quality. We looked at every function it takes to maintain your building and developed a highly-sustainable and easily executable solution to improve each. Details of Performance Plus. Performance Plus was created to deliver a sustainable solution to your janitorial needs without the substantial cost associated with other programs. City Wide looked at all of the high profile certifications available and combined the best of each to create a solution to sustainable cleaning without the high cost. How do we create a cleaner building? Performance Plus was designed around six proprietary steps and strategies to maximize the time spent cleaning your building. These strategies focus on preemptively attacking dirt before it ever enters the building with matting programs and using high efficient chemicals and equipment to ensure that more dirt is removed each night. How do we deliver a lower cost? Our proprietary team cleaning program makes us more efficient with the time spent in each building. Over the course of our relationship, Performance Plus results in less dirt in your building on a daily basis. Instead of putting more money in our own pockets for the reduction in time, we pass those savings on to you. While other companies may spend less time in your building and skim over areas in order to give you a lower bid, City Wide has chosen to employ high efficient strategies and methods to remove more dirt in less time. president letter footer.jpg cid:699005612@16032011-046E City Wide Polo Shirt In Conclusion Regardless of the size and scope of your operation and the range of your immediate needs, City Wide can manage the job. We have developed a proprietary business model and are dedicated to a vision that does not simply try to do better than the competition, but ensures 100% client satisfaction. We have a superior track record in customer retention for a reason and welcome the opportunity to show you why first hand. City Wide appreciates that selecting the right vendor means taking in to account all the information you’ve received. What’s important to remember is you are not being given the choice between two maintenance companies. This is not an “apples to apples” comparison; it’s truly “apples to oranges.” You’re being given the choice between another janitorial company or a management company who will become an extension of your team. We’ll let the facts speak for themselves. The Services We Provide Although you may only require janitorial services today, it’s beneficial to know you’ve hired more than just a cleaning company. In hiring City Wide you’ve hired a management company with one point of contact that can assist you with more than 20 building maintenance services, rather than many vendors with unique contacts for each service. City Wide provides you the greatest advantage once we relieve you of the stress of managing your building maintenance needs, in addition to, your janitorial. By providing just one point of contact for everything from carpet cleaning to janitorial supplies to window washing, your FSM reduces the stress and time spent dealing with vendors who are a constant source of problems. He or she will pro-actively help you keep your building in top shape and work with you to maximize your budget to get the most out of your building. Here is a short list of some of the other services we provide: Lawn Care • Mow & edge • Blow off sidewalk and parking lot • Trim shrubs and trees • Annuals Floor Care Specialists • Strip/Refinish all resilient tile and hard surface floors • Scrub rest room floors Carpet Care Specialists • Clean carpets using appropriate method; extraction, bonnet, and dry form Window Washers • Wash interior and/or exterior windows, ground level to high-rise Construction Clean-up • Prepare a site for use after construction Pressure Washing • Eliminate build up from the exterior of your buildings Lighting Services • Replace difficult to reach and high voltage lighting Parking Lots • Striping • Pothole repair • Parking lot sweeping Janitorial Supplies • Toilet Tissue • Soap & dispensers • Paper towels • Break room supplies president letter footer.jpg Transition Planning New Account Implementation- With 30 days notice we will implement the following in order to ensure a smooth transition. We will be able to start the entire project on shorter notice if 30 days is not an option. Transition from one building service provider to another can be a positive experience. The key is a high degree of care, study and planning. City Wide knows the pitfalls of the changing providers and will work with you very closely to create a flexible plan that will benefit the maintenance of your facility. We fully recognize the potential for transition difficulties and our transition planning virtually eliminates these challenges. In order to insure success from the very first day we spend extra time planning the most optimum way to transition into a new facility. Extra attention is given to create daily, weekly, quarterly and annual schedules and job cards. Depending upon the complexity of the transition, the planning team may include the Owner, Director of Operations, Night Manager & Team Lead. 30 DAYS TILL START 1) Select planning team assigned and planning begins. 2) Assign your Facility Service Manager and Night Manager 25 DAYS TILL START 3) Building walk through, with the Client, will be scheduled for the City Wide Facility Services Manager and the City Wide Sales Representative to view the facility, review the scope of work and discuss items of importance. It is important that introducing your FSM to key contacts be done at this time. 4) During the pre-start walk-through building keys, alarm codes and emergency procedures will be issued to the proper personnel. 5) Equipment will be ordered 20 DAYS TILL START 6) City Wide will select the certified Service Provider/cleaners. The crew will be overstaffed initially so that we will have right number of people to ensure a smooth transition. Additionally, a pre-start walk-through and work loading briefings with the crew and supervisory personnel will be conducted to verify that we have thought of all contingencies. president letter footer.jpg 7) Workload the facility; job cards for each position will be developed and nightly building inspection checklists will be created for each area of the building. These checklists will also include instructions for any unique requirements for a particular area. 10 DAYS TILL START 8) All personnel will be required to pass a background check prior to working in the building. All personnel will be uniformed and wear badges and will have completed the proper safety training prior to working in the building. 9) Cleaning team attends an orientation where we train the cleaning crew and team lead to perform the scope of work as agreed to. WEEK OF START 10) Deliver all equipment and supplies maintained on site, to secure area. MSDS sheets will be maintained in the secure area. Equipment will be tested. 11) Perform initial clean and project work, if necessary. 12) The City Wide Facility Services Manager and/or Night Manager will be required to assist with the start up to ensure a proper smooth transition. This will be a minimum of the first 3 nights. We will police our own performance instead of having to be told about it from the customer. WEEK AFTER START 13) Our Facility Services Manager will conduct frequent, daily if required, inspections in the morning to ensure that the areas meet the scope of work and review expectations with our client until we are both satisfied that the building is in line with expectations. 14) Daily and nightly follow-up by the operations management team. 15) Regularly meetings with our customer contacts to review progress and address concerns. 16) Weekly inspections will be made thereafter during the day by the Facility Services Manager. 17) Minimum of quarterly review meetings scheduled with DOO and client. Security Policy & Training Human Resources Department City Wide understands the importance of properly trained quality people with healthy cleaning products are the price of entry into the cleaning industry. All City Wide Maintenance personnel assigned to your building have been interviewed and screened. Background checks are run for every new hire, sub-contractor, and hourly employee. City Wide performs a Felony/Misdemeanor search of all jurisdictions that appear on the SSN trace in the past 7 years. It includes a social security number trace to make sure it is valid. We also want to make sure that the person is authorized to work in the United States. The decision to hire someone is not based on whether or not they have a criminal background. Rather it is loosely based on if they have a felony, what it is for, and how long ago. All area required to wear a uniform and a name badge. Some secure facilities we proudly service in your area include: Duval County Schools Jax Port & TWIC FBI Army Department of the Interior Navy IRS DEA GE Aviation Over 30 financial institutions When requested we use Quest Diagnostic for drug screening. Immigration Compliance Policy Federal regulations require City Wide Maintenance to comply with the Immigration Reform and Control Act of 1986. All new employees must complete and I-9 Form and provide proof of their identity and their ability to work in this country. The Human Resources Department is responsible for obtaining the I-9 Form and verifying the eligibility to work in the United States. Employees will be expected to complete the I-9 Form during orientation. Human Resources will properly complete the Employer Section of the I- 9 Form. If a new employee is unable to provide the necessary documentation within three working days from the date of hire, he/she must provide proof that he/she has applied for the required documents. If this is not provided, the employee will be terminated. OSHA Regulation City Wide Maintenance follows all OSHA regulation and requirement. This includes posting of Martial Safety Data Sheets and properly labeling containers and material that are used at your facility. In addition, our janitorial staff has been properly advised about bio-hazardous waste and blood borne pathogens that can be found in some facilities. Employee Training City Wide maintenance believes new employee training is one of the most important elements in achieving high quality cleaned and maintenance programs. In addition to an in-house orientation/training program, employees are trained on-the-job by their Night/Day Managers for the 1st 5 days. The employee receives a detailed explanation of building rules, written cleaning responsibilities in the form of a check sheet created specially for your facility. City Wide believe this is one of the most important tools we can utilize to reduce the learning curve of new employees. City Wide Supply Management By combining janitorial supply management with your daily janitorial service, you can eliminate a time-consuming management task and increase the efficiency of your building maintenance operations overall. City Wide provides world-class supply service to our clients, in compliance with your budgets and environmental requirements. Save Costs on Janitorial Supply Services Our network of world-class supply vendors enables us to find the right products for your facility, and to make ordering recommendations with your cost savings in mind. Because we provide supplies for over 200 of our customers we typically save our customer more than 15%. City Wide will take the pain out of product selection, and make recommendations for improving your current supply strategies at our annual pricing review. Our local warehouse ensures next-day delivery on most orders. No mid-quarter Rate Increases When working with City Wide you will not see mid-quarter rate increases. We only make increases up to 2 times a year; January 1st & July 1st. No Delivery and Fuel Surcharges If you work with City Wide you will not see hidden fees on your invoice. We do not charge our customers delivery and fuel surcharges. Our local warehouse ensures next-day delivery on most orders. Support Locally Owned Business City Wide is a locally owned and operated small business. We maintain a fleet of delivery trucks and drivers that keeps your business local. Our warehouse is located in Jacksonville, ensuring prompt delivery on your orders the next day. You Can’t Go Wrong With City Wide Supply Management. Beacon Lake Service Agreement Three times per week City Wide agrees to keep your building clean! In order to accomplish this, we agree to perform all services listed herein to provide complete and proper maintenance for your premises. We pay special attention to your sterile areas because we understand how critical it is to these areas clean as possible at all times. Patio Area Services to be performed daily. • Containers for waste materials will be emptied and refuse taken to disposal. • Grounds will be policed, and trash will be picked up and hauled off site. • Tables and chairs will be neatly arranged in their proper places. • Bark mulch will be swept back into landscape beds. • Entrance doors will be secured upon completion of our work. Services to be performed weekly. • All open surfaces of furniture, window ledges, counters and other 30” high horizontal surfaces will be damp dusted. Services to be performed monthly. • Ceiling Fans will be wiped clean of dust and debris. The Veranda Services to be performed nightly. • Containers for waste materials will be emptied and refuse taken to disposal. • Walk-off mats will be vacuumed. • Carpeting will be vacuumed. • Fingerprints will be removed from entryway glass. • Inspect corners for cobwebs and remove. • Lights will be turned off as directed. • Entrance doors will be secured upon completion of our work. Services to be performed weekly. • All open surfaces of furniture, window ledges, counters and other 30” high horizontal surfaces will be damp dusted. Gym / Row Room Services to be performed nightly. • Containers for waste materials will be emptied and refuse taken to disposal. • Gym floors will be dust mopped. • Gym floors will be wet mopped. • Gym equipment is to be damp wiped clean and disinfected. Services to be performed weekly. • All open surfaces of desk-tops, furniture, window ledges, two-drawer filing cabinets, counters and other 30” high horizontal surfaces will be damp dusted. • Debris will be swept clean from underneath equipment. • Mirrors will be wiped clean of smudges and debris. Social Room / Media Room Services to be performed nightly. • Containers for waste materials will be emptied and refuse taken to disposal. • Hard surface floors will be dust mopped. • Hard surface floors will be wet mopped. Services to be performed weekly. • All open surfaces of desk-tops, furniture, window ledges, two-drawer filing cabinets, counters and other 30” high horizontal surfaces will be damp dusted. Hallways Services to be performed nightly. • Containers for waste materials will be emptied and refuse taken to disposal. • Carpeting will be vacuumed. • Hard surface floors will be dust mopped. • Hard surface floors will be wet mopped. • Water fountains will be wiped clean and disinfected. Office Areas Services to be performed nightly. • Containers for waste materials will be emptied and refuse taken to disposal. • Carpeting will be vacuumed. Services to be performed weekly. • All open surfaces of furniture, window ledges, counters and other 30” high horizontal surfaces will be damp dusted. Restrooms We pay special attention to your rest rooms because we understand how critical it is to keep them clean. We are responsible for 100% from top to bottom on a nightly basis keeping your rest rooms clean and fresh at all times. Services to be performed nightly • Containers for waste materials will be emptied and refuse taken to disposal. • Mirrors will be cleaned. • Sinks will be cleaned and disinfected. • Counter tops will be cleaned and disinfected. • Surfaces of toilets and urinals will be thoroughly cleaned and disinfected. • Bright work will be cleaned and polished. • Floors will be swept. • Floors will be mopped and disinfected. • Dispensing units such as towels, toilet tissue and soap containers will be refilled from your stock. • All repair items will be reported by your Facility Services Manager. Services to be performed weekly. • Low dust all horizontal surfaces to hand height including: sills, moldings, ledges, shelves, frames, ducts and heating outlets. • High dust above hand height including: sills, moldings, ledges, shelves, frames, ducts and heating outlets. • Dispensers will be cleaned. • Remove fingerprints from doors, frames, light switches, kick and push plates, handles, etc. • Damp wipe exposed pipes. Services to be performed monthly. • Tile walls will be damp wiped. • Partitions will be cleaned and disinfected. • Damp wipe lockers, if applicable. • Dust ceiling vents. Services to be performed quarterly. • Corners and edges will be detailed. Lakeside Restrooms (One time per week) Services to be performed nightly • Containers for waste materials will be emptied and refuse taken to disposal. • Mirrors will be cleaned. • Sinks will be cleaned and disinfected. • Counter tops will be cleaned and disinfected. • Surfaces of toilets and urinals will be thoroughly cleaned and disinfected. • Bright work will be cleaned and polished. • Floors will be swept. • Floors will be mopped and disinfected. • Dispensing units such as towels, toilet tissue and soap containers will be refilled from your stock. • All repair items will be reported by your Facility Services Manager. Services to be performed weekly. • Low dust all horizontal surfaces to hand height including: sills, moldings, ledges, shelves, frames, ducts and heating outlets. • High dust above hand height including: sills, moldings, ledges, shelves, frames, ducts and heating outlets. • Dispensers will be cleaned. • Remove fingerprints from doors, frames, light switches, kick and push plates, handles, etc. • Damp wipe exposed pipes. Services to be performed monthly. • Tile walls will be damp wiped. • Partitions will be cleaned and disinfected. • Damp wipe lockers, if applicable. • Dust ceiling vents. Services to be performed quarterly. • Corners and edges will be detailed. General Care will be taken to conserve water and power beyond that which is required for the performance of our duties. Every effort will be made to observe and report any unusual occurrences during our time in the building. Any problem that may arise during our work schedule will be reported. A message will be left on our contact’s desk. Holidays Unless a request is made for service at an additional charge, the following holidays will be observed and no services shall be provided: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. City Wide Facility Solutions | 4963 Beach Blvd | Jacksonville, FL 32207 This AGREEMENT (the “Agreement”) is made and entered into as of the _______________ day of__________________ , 2022, (“The Effective Date”) by and between North Florida Building Maintenance, LLC, DBA City Wide Facility Solutions (“City Wide”) and ___________________________________________ , a sole proprietorship / partnership / limited partnership / limited liability company / corporation /not-for-profit corporation (circle one), organized under the laws of the State of Florida (“Client”), each sometimes referred to individually as a “Party” and collectively as the “Parties.” 1. Services and Products. City Wide agrees to provide the management of the Services as are detailed in the attached Statement of Work (SOW) and deliver such products as requested by Client. City Wide’s services (“Services”) shall commence on the date set forth in the attached Investment Recap, signed by representatives of both Parties. If no date is set forth in the Investment Recap, the Services will commence within two weeks of the Effective Date. 2. Performance. Services shall be provided in a professional and workman-like manner in conformity with the SOW. “City Wide Personnel” consists of City Wide employees, agents and/or independent contractors. City Wide shall retain full responsibility for the Services of any City Wide Personnel. If any individual assigned is unacceptable to Client, Client shall promptly notify City Wide management concerning the situation. If the Parties are unable to arrive at a solution that is acceptable to Client, the Client may request that City Wide replace the individual. City Wide will either replace the individual within a reasonable time or terminate the Services provided hereunder effective immediately and City Wide shall have no liability for doing such. City Wide must provide 10-day prior notice of termination. 3. Invoices and Payment. City Wide will invoice Client on or about the first workday of each month in which Services and products are provided. Monthly fees for Services and Products may be prorated by City Wide when appropriate. Invoices for Services and Products, as set forth in the SOW and Investment Recap, shall be paid within ten (10) days from the date of invoice. INITIAL___________ WHEN APPLICABLE, SALES TAX WILL BE ADDED TO THE INVOICE. Additional services and products may be purchased by Client from City Wide. Invoices for the additional services and products will be sent immediately upon completion of the additional services or delivery of the additional products, and payment is due within ten (10) days from the date of invoice. Any dispute concerning an Invoice or Services shall be identified in writing within ten (10) days of the Invoice date or the rendering of the Services, as the case may be. City Wide does not accept credit cards. Interest shall accrue on all balances outstanding for more than 30 days from the invoice date at the rate of 1½% per month until paid. Client shall also pay all collection costs including reasonable attorneys’ fees incurred by City Wide. 4. Price Increases. Notwithstanding anything herein to the contrary, adjustments to the charges for Services, as set forth in the Investment Recap, may be made in the event that (i) additional workers are employed by City Wide at the request of the Client to extend service areas and/or specifications, (ii) additional wages are paid out by City Wide for Services, due to union increases and/or (iii) any other governmental action that directly and materially affects City Wide’s costs of Services. In addition to the aforementioned potential increases, City Wide increases its fees for services each January 1st as described in Section 14. Client shall immediately notify City Wide in writing of any addition or deletion of square footage being used in Client’s building. No reduction in the charges shall be appropriate until written notification of the deletion of square footage has been given by Client to City Wide. Charges shall be due for an increase in of square footage regardless of whether Client notifies City Wide of such. 5. Materials. All cleaning materials and equipment necessary for Services will be furnished by City Wide personnel, except for usable/consumable items. Client shall provide the usable/consumable items including, but not limited to, hand towels, toilet tissue, hand soap, plastic liners, air fresheners, and feminine hygiene products. At Client’s option, City Wide personnel may provide these products for an additional cost. All materials provided remain their property and are not to leave the premises. 6. Indemnification. To the extent permitted by law, Client agrees to fully indemnify, defend and hold harmless City Wide from any and all claims, investigations and suits arising out of or related to (i) Client’s breach of this Agreement, (ii) the negligent acts or omissions of Client and parties for which Client is responsible and (iii) Client’s failure to repair or maintain its premises in a safe condition. 7. Non-Solicitation. Client agrees that during the term of this Agreement and for one year after termination for any reason, it will not solicit or employ any employees, agents, contractors, or representatives of City Wide without the prior express written consent of City Wide. 8. Relationship of Parties. Each Party and its personnel are independent in relation to the other Party with respect to all matters arising under this Agreement. Nothing herein shall be deemed to establish a partnership, joint venture, association, or employment relationship between the Parties. Neither Party may assume or create any obligations on the other’s behalf without prior written consent. Each Party shall remain responsible for the withholding and payment of all federal, state, and local personal income, wage, earnings, occupations, social security, unemployment, sickness and disability insurance taxes, payroll levies, or employee benefit requirements now existing or hereafter enacted and attributable to themselves and their respective personnel. 9. Compliance. The Client agrees to keep, or cause to keep, all of its facilities in conformity with all applicable federal, state or local laws, ordinances and regulations and agrees to fully indemnify, defend and hold harmless City Wide from any loss, injury or damages (including attorneys’ fees) caused by the Client’s failure to abide by the terms of this paragraph and/or this Agreement. City Wide agrees to keep, or cause to keep compliant with all applicable federal, state or local laws, ordinances and regulations and agrees to fully indemnify, defend and hold harmless the Client from any loss, injury or damages (including attorneys’ fees) caused by City Wide’s failure to abide by the terms of this paragraph and/or this Agreement. 10. Security. City Wide and its employees, agents, contractors, and related companies shall not be responsible for cash and personal valuable items left in the subject building. It is the Client/tenants’ responsibility to have such items locked in a secured area, where City Wide Personnel do not have access. In the event of a theft, City Wide will fully cooperate with law enforcement agencies. 11. Insurance. Client shall maintain adequate insurance protection covering the subject premises and its employees, including coverage for statutory workers’ compensation and comprehensive general liability for bodily injury and property damage. City Wide agrees to maintain in effect at all times during the term of the Services rendered hereunder the following coverage: bodily injury with limits of $5,000,000 per occurrence, property damage with limits of $5,000,000 per occurrence. Insurance certificates will be furnished upon request. 12. Term. The term of this Agreement shall commence on the Effective Date and continue for two (2) years from the first day of service and shall automatically extend for an additional one-year period unless written notice of termination is provided not less than 30 days prior to the end of the term. If a written 30 day notice of termination is provided, this Agreement shall expire at midnight of the anniversary date. Otherwise, this Agreement may only be terminated for cause as set below. Cause as to City Wide shall mean its failure, neglect, or refusal to perform any material portion of this Agreement. This Agreement may be terminated by the client at any time as follows. Customer shall provide City Wide with a written notice stating in detail the nature of the problem and City Wide shall thereafter have 15 days to cure the problem. If City Wide is unable to cure the problem specified by Customer to Customer’s reasonable satisfaction Customer may then give written notification to City Wide of its election to terminate the Agreement. This Agreement shall then terminate thirty (30) days after the date of the notice of termination. Cause as to Client means if Client fails, neglects, or refuses to perform any material portion of this Agreement and such failure continues for ten (10) days after written notice from City Wide; notwithstanding the foregoing, City Wide may terminate this Agreement immediately if Client is more than fifteen (15) days past due in amounts owed hereunder. All notices required hereunder shall be in writing pursuant to section 10 hereof. If this agreement is terminated by City Wide for cause, or by Client without cause, then in addition to amounts owed by Client at the time of termination, Client shall pay City Wide as liquidated damages, an early termination fee equal to the total minimum sum stated in the Investment Recap multiplied by the number of months remaining under this Agreement. All payment and indemnification obligations shall survive the termination of this Agreement. 13. Holidays. Unless a request is made for Service at an additional charge, the following holidays will be observed and no Services shall be provided: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. No credit will be issued to the Client for these days off. 14. Annual Rate Adjustment: Due to increases in labor, insurance, etc. City Wide implements an annual rate increase in January consist with COLA and CPI metrics. No additional notification is sent regarding the annual price increase. Florida’s minimum wage raises minimum wage to $10.00 per hour effective September 30th, 2021. Each September 30th thereafter, minimum wage shall increase by $1.00 per hour until the minimum wage reaches $15.00 per hour on September 30th, 2026. From that point forward, future minimum wage increases shall revert to being adjusted annually for inflation starting September 30th, 2027. Since labor fees will continue to increase due to the passing of this Florida Amendment until September 30th, 2026, City Wide Facility Solutions will need to adjust all monthly contracts when this requirement goes into effect. (September 30th, 2021 – September 30th, 2026). 15. Force Majeure. City Wide shall be excused from its performance for a commercially reasonable period of time to the extent that it is prevented, hindered or delayed by a force majeure occurrence. 16. Assignments. This Agreement shall bind all parties, their heirs, assigns, successors, agents, and representatives. 17. This Agreement shall be governed by the laws of Florida. The Client consents to the jurisdiction and venue of any court in Duval County. 18. Conflict/Limitation of Damages. This Agreement and any exhibits attached hereto constitute the entire agreement of the Parties with respect to the subject matter hereto. If terms or provisions herein conflict with the terms or conditions set forth in another agreement between the Parties, the terms hereof shall prevail even if the other agreement is entered into prior to this Agreement. In no event shall either Party hereto be liable for any punitive, exemplary, special, incidental, indirect or consequential damages of any kind (including, but not limited to loss of profits, loss of reputation and/or loss of current or prospective business advantage, even where such losses are characterized as direct damages) arising out of or in any way related to the relationship and/or dealings between the Parties, regardless of whether the claim under which damages are sought is based upon contract, tort, negligence, strict liability or otherwise, and regardless of whether the parties have been advised of the possibility of such damages at the time of contracting or otherwise. Under no circumstances (whether in tort, contract, negligence, strict liability or otherwise) shall a City Wide’s liability to the Client exceed one month of amounts paid to City Wide by the Client under this Agreement. 19. The prevailing party shall be entitled to recover all reasonable attorneys’ fees and costs related to the dispute and arbitration. 20. Notices. All notices, requests, demands and other communications (collectively “Notices”) or any other communication provided for herein shall be in writing and shall have been deemed to have been duly given if placed in the US Mail, certified mail, return receipt requested or by commercial courier or delivery service which provides a delivery tracking feature, addressed as follows. All other notices including notices personally delivered to individuals performing services under this Agreement, shall be ineffective. Client__________________________________ City Wide Facility Solutions 4963 Beach Boulevard Jacksonville, FL 32207 _______________________________________ 21. Signature by Counterpart, Facsimile or Electronic Signature. The parties may execute this Agreement in one or more counterparts, each of which will be deemed an original, and all of which together will constitute one and the same instrument. The parties may execute this Agreement via facsimile, and such facsimile signatures shall be deemed to be originals for all purposes. In addition to facsimile signatures, this Agreement may be executed by either or both parties in accordance with the applicable version of the Uniform Electronic Transactions Act (“UETA”) and the Electronic Signatures in Global and National Commerce Act (”ESIGN”). Both parties hereto agree to conduct transactions by electronic means and hereby affirmatively consent to use electronic records to memorialize and execute the Agreement and any of its amendments or exhibits. IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their duly authorized representatives as of the date first written above. ________________________________________ City Wide Facility Solutions Print Client’s Legal Name Here By: _____________________________________ By: ____________________________________ Print:___________________________________ Print: __________________________________ Title: ____________________________________ Title:___________________________________ Beacon Lake 850 Beacon Lake Parkway St. Augustine, FL 32095 Jennifer Clark-Erickson Investment Recap City Wide Maintenance Janitorial Service Package Includes all janitorial services outlined in the service agreement Frequency Total Price / Month Basic Janitor Service Three Times Per Week $ 1,855 (M,W,F) Monthly Total Investment: $ 1,855 Additional Services (Not included in monthly Contract) Initial Deep “Impact” Clean: $ 1,250 Start Date: _____________________ City Wide Facilities Solutions Beacon Lake By: By: Authorized Representative Authorized Representative Date: _ Date: MEADOW VIEW AT TWIN CREEKS COMMUNITY DEVELOPMENT DISTRICT REQUISITION SUMMARY 2021 Phase 3 2020 Phase 4 Thursday, March 16, 2023 2021 Phase 3 TO BE APPROVED 3/16/2023 98 ETM Beacon Lake-Phase 3B CEI Services (WA#24) Invoice 207108 (Feb 2023) 958.00 $ 3/16/2023 99 Atlantic Security Equipment & Installation access for Pickleball Court - Invoice 284776 (Deposit) $ 1,725.00 3/16/2023 100 The Nidy Sport Construction Co. Pickeball Court - Invoice 13906 $ 82,400.00 3/16/2023 101 Clary & Associates, Inc. Set benchmark for Pickleball Court/Beacon Lake Amenity Center - Invoice 2023-52 $ 1,142.50 3/16/2023 102 Clary & Associates, Inc. Phase 3B Set front lot corners - Invoice 2020-166-4 $ 14,040.00 3/16/2023 103 Clary & Associates, Inc. Phase 3B Set rear lot corners - Invoice 2020-166-5 $ 9,360.00 3/16/2023 104 American Electrical Contracting, Inc. Pickleball court lighting - Invoice W57266 $ 33,325.00 2021 Phase 3 REQUISITIONS TO BE APPROVED $142,950.50 2021 Phase 4 TO BE RATIFIED 3/6/2023 51 Rinker Materials Sanitary Direct Purchase $ 222,061.76 3/6/2023 52 Rinker Materials Drainage Direct Purchase $ 21,976.32 2021 Phase 4 REQUISITIONS TO BE RATIFIED $244,038.08 2021 Phase 4 TO BE APPROVED 3/16/2023 53 W. Gardner, LLC Beacon Lake Phase 4 (Utilities) Application for Payment No. 11 (Feb 2023) $ 381,267.25 3/16/2023 54 W. Gardner, LLC Beacon Lake Phase 4 (Clearing/Earthwork) Application for Payment No. 13 (Feb 2023) $ 25,612.00 3/16/2023 55 W. Gardner, LLC Beacon Lake Phase 4 (Paving/Drainage) Application for Payment No. 11 (Feb 2023) $ 274,044.53 2021 Phase 4 REQUISITIONS TO BE APPROVED $680,923.78 TOTAL REQUISITIONS TO BE APPROVED MARCH 16, 2023 $1,067,912.36 3/16/2023 Chris Hall FIELD OPERATIONS MANAGER RIVERSIDE MANAGEMENT SERVICES, INC. Jennifer Clark-Erickson AMENITY MANAGER RIVERSIDE MANAGEMENT SERVICES, INC. Meadow View at Twin Creeks Community Development District Field Operations & Amenity Management Report Meadow View at Twin Creeks Community Development District Field Operations & Amenity Management Report March 16, 2023 To: Board of Supervisors From: Chris Hall Field Operations Manager Jennifer Clark-Erickson Amenity Manager RE: Beacon Lake Field Operations & Amenity Management Report – January 19, 2023 The following is a summary of items related to the field operations, maintenance and amenity management of Beacon Lake. • Food truck schedules have been planned through June 2023. . We have 3 food trucks at Food Truck Alley every Friday night from 5:00pm - 8:00pm • Pilates Yoga Fusion classes are offered every Tuesday morning by a certified fitness instructor. • Beacon Lake Bunco Babes – 2nd Tuesday Monthly • Beacon Lake Bingo – Quarterly . Prizes are provided by the district using the Special Events Budget • Mexican Train Dominoes – Last Wednesday Monthly • Mary Music Time - Started back on February 2, 2023 for toddlers in the social room. We have 2 full classes • Book Club - 2nd Wednesday monthly. • Kids STEM Robotics – Robotics Spring Break classes begin Monday, March 13th . 3:45pm-5:15pm – 1-week program . Students will build robots, solve challenges and battle their friends • Spring Break - Kids ninja/obstacle all age friendly day 3.18.2023, we will have food trucks onsite • Polynesian Luau - Date TBD Dancers, music and food trucks. Small entrance fee to secure attendance. • Food Demo - Resident Chef Colin from The Groovy Ladle will host 2 demos on May 6th. • Charlie’s Grill – Please see enclosed • Quarterly gym maintenance was completed • Monthly AC service completed; repair estimate has been forwarded • Building inspection completed • Lakeside Park access repairs – in progress Events Weekly Maintenance Below is a list of maintenance responsibilities that are completed weekly: • Debris is removed throughout the community including the lake banks, roadways, tennis courts, soccer field, all playgrounds, all pocket parks, pool area, sports complex and parking lot • All trash receptacles are emptied and bags replaced. • All dog pot waste receptacles are emptied and restocked. • All pool furniture on the pool deck is straightened and organized • Lighting inspections are conducted, and bulbs are replaced • Minor repairs to signage, paint, fencing, handrails, etc. are handled. Additional maintenance tasks and projects are conducted on an as needed basis. Examples of these projects are detailed on the following pages. Completed Projects • Repaired the Splash Park dump bucket. Removed the bottom of the bucket and re-attached the loose counterweights. • Repaired the loose gate that enters the patio of the amenity center. Removed the concrete around the poles and reset in new concrete. • Replaced several broken fan blades under the patio areas at the amenity center. • Repaired and cleaned the porch swing by the lake. • Moved six (6) kayaks and placed them on the kayak rack in the beach area. • Replaced the broken down rod and rehung the chandelier under the gazebo on the pool deck. • The amenity center, pool deck and pool furniture has been pressure washed. • Sign at the kayak launch has been repainted. • Street sign at Hutchinson has been repaired. The sign itself was delaminated from the wood. • Loose pavers on the stairs to the pool deck have been glued back down. • New American flag, Beacon lake flag and State flag have all been replaced. • A few loose railings on the pool deck have been repaired. • Sand for the beach has been ordered and being put in place. • New chain and locks for the kayaks on the beach is being installed. Conclusion For any questions or comments regarding the above information please contact Chris Hall, Field Operations Manager, at chall@rmsnf.com and Jennifer Clark-Erickson, Amenity Manager, at beaconmanager@rmsnf.com . Respectfully, Chris Hall Jennifer Clark-Erickson MEADOWVIEW AT TWIN CREEKS COMMUNITY DEVELOPMENT DISTRICT FISCAL YEAR 2023 ASSESSMENT RECEIPTS ASSESSED # UNITS SERIES 2016A- 1 DEBT SERVICE NET SERIES 2018A-1 DEBT SERVICE NET SERIES 2019A- 1 DEBT SERVICE NET SERIES 2020A-1 DEBT ASMT NET SERIES 2021- 3B DEBT ASMT NET SERIES 2021-4 DEBT ASMT NET FY23 O&M NET TOTAL ASSESSED HEARTWOOD 23 LLC 152 - - - - 212,679.91 - 182,460.76 395,140.67 TOLL SOUTHEAST 18 - - - - 28,685.71 - 24,609.78 53,295.49 DREAM FINDERS 329 - - - - 39,116.88 423,737.50 396,864.17 859,718.54 TOTAL DIRECT INVOICE 499 - - - - 2 80,482.50 4 23,737.50 603,934.71 1 ,308,154.71 TAX ROLL ASSESSED 977 443,364.15 612,533.25 257,353.12 113,041.11 - - 1 ,209,342.44 2 ,635,634.07 TOTAL ASSESSED 1,476 443,364.15 612,533.25 257,353.12 113,041.11 2 80,482.50 4 23,737.50 1 ,813,277.15 3 ,943,788.78 DUE / RECEIVED BALANCE DUE SERIES 2016A- 1 DEBT SERVICE RECEIVED SERIES 2018A-1 DEBT SERVICE RECEIVED SERIES 2019A- 1 DEBT SERVICE RECEIVED SERIES 2020A-1 DEBT SERVICE RECEIVED SERIES 2021- 3B DEBT SERVICE RECEIVED SERIES 2021-4 DEBT SERVICE RECEIVED O&M RECEIVED TOTAL RECEIVED HEARTWOOD 23 LLC 175,715.15 - - - - 105,760.50 - 113,665.02 219,425.52 TOLL SOUTHEAST 40,990.59 - - - - - - 12,304.90 12,304.90 DREAM FINDERS - - - - - 39,116.88 423,737.50 396,864.17 859,718.54 DIRECT RECEIPTS 216,705.74 - - - - 1 44,877.38 522,834.09 1 ,091,448.96 TAX ROLL RECEIPTS 61,361.19 433,042.02 598,272.62 251,361.59 110,409.36 - - 1 ,181,187.29 2 ,574,272.88 TOTAL RECEIPTS 278,066.93 433,042.02 598,272.62 251,361.59 110,409.36 1 44,877.38 - 1 ,704,021.38 3 ,665,721.84 TAX ROLL RECEIPTS DISTRIBUTION DATE SERIES 2016A- 1 DEBT SERVICE RECEIVED SERIES 2018A-1 DEBT SERVICE RECEIVED SERIES 2019A- 1 DEBT SERVICE RECEIVED SERIES 2020A-1 DEBT ASMT RECEIVED SERIES 2021- 3B DEBT ASMT RECEIVED SERIES 2021-4 DEBT ASMT RECEIVED O&M RECEIVED TOTAL RECEIVED 1 11/2/2022 571.19 789.13 331.55 145.63 - - 1,558.02 3,395.52 2 11/17/2022 11,866.81 16,394.69 6,888.16 3 ,025.59 - - 32,368.51 70,543.76 3 11/28/2022 12,161.41 16,801.69 7,059.16 3 ,100.70 - - 33,172.08 72,295.04 4 12/12/2022 17,068.27 23,580.80 9,907.37 4 ,351.76 - - 46,556.28 101,464.48 5 12/15/2022 46,703.18 64,523.14 27,109.11 11,907.55 - - 127,389.94 277,632.92 6 1/20/2023 272,649.13 376,680.57 158,260.66 69,515.23 - - 743,691.55 1,620,797.14 INTEREST 2/1/2023 593.10 819.40 344.27 151.22 - - 1,617.76 3,525.75 7 2/21/2023 71,428.93 98,683.20 41,461.31 18,211.68 - - 194,833.15 424,618.27 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - TOTAL TAX ROLL RECEIPTS 433,042.02 598,272.62 251,361.59 110,409.36 - - 1,181,187.29 2,574,272.88 DIRECT INVOICE INSTALLMENTS DUE 10/1/22, 1/1/23, 4/1/23, 7/1/23 FOR O&M AND 4/15/23, 10/15/23 FOR D/S PERCENT COLLECTED DIRECT PERCENT COLLECTED TAX ROLL PERCENT COLLECTED TOTAL 0% 0% 0% 0% 52% 0% 86.6% 83.4% 98% 98% 98% 98% 0% 0% 97.7% 97.7% 98% 98% 98% 98% 52% 0% 94.0% 92.9%